5 Tips For Providing Excellent Customer Service In Your Catering Company
Providing excellent customer service may be overlooked by some catering companies but the best ones will pay particular attention to their customers. At Target Catering Equipment our thorough experience in the world of catering equipment and commercial kitchen design has shown us just how valuable good customer service is. Follow these tips to boost your company's reputation.
Good manners, always!
Greeting customers with a friendly and professional manner makes a big impact on your company from the very start. Throughout service time 'please' and 'thank you' really does work. Your customers should always come first and are always right. Remaining patient and diplomatic even in pressurised situations is key. Good manners should be something you don't even need to think about.
Know your menu
It can be a bit embarrassingif a customer asks about a specific item on the menu or a drink and you are unsure. Get fully acquainted with the food and drinks menus....there's only so many times you can use the excuse that you are new! If your catering company offers specials or deals mak sure you know what these are before you start your shift.
Be willing to adapt
With food allergies, specific diet requirements, and religious needs becoming increasingly common, being flexible to your customer's wants will impress. Be ready and willing to adapt your menu in order to best satisfy the customer. Keep a clear note of any requirements so that you can report these backto the chef correctly.
Keep a clean premises
Being vigilant to all areas of your premises is a must for any catering company. Remaining attentive to when your customers have finished eating or are leaving will create a more efficient cleaning system, maximising the number of cutomers you can get through the door and seated. Learn more about keeping a clean commercial kitchen from our previous blog article.
The little things go a long way
Certain things you do can make your customer's time that extra bit special. Showing you care and are fully attentive to their needs really does go a long way. Neglecting your customers will instantly lead to unsatisfied customers. Ask if everything is alright with their order and if there is a problem keep them informed and apologise for the issue or delay. You may even be able to offer some way of compensating for this issue or fault such as offering complimentary drinks, starters or a voucher for their next visit.
For more tios and advice on maintaining your commercial kitchen and catering business have a look through the rest of our blog. Don't hesitate to contact us at Target Catering Equipment with any queries about our products and services.